Refund & Return Policy

• Return Conditions:
  • Items must be unwashed, unaltered, and unworn.
  • Returns must be made within 7 days of receipt for both local and international orders.
  • Customers are responsible for the shipping costs of returning items.
  • Sale items and purchases made with discount are not returnable, exchangeable, & refundable.

• Refunds:
  • We do not offer cash refunds. Balance will be issued as store credit for your next purchases.
  • You have 7 days after receiving your item to request a refund or return.
  • Contact us at +60 16- 2038199 or direct message our Instagram @radiusite with your order number and product details to initiate a return & refund.

Damages and Issues

• If you find that the item is defective (you did not purchase it as an 'AS-IS' or defective item), damaged, or if you received the wrong item, contact us immediately at +60 16- 2038199 for replacement.

[IMPORTANT] Please check your order as soon as you receive them.

Exchanges

For exchanges, please reach out to our customer service team [here].

• You will be responsible for the postage costs associated with returning the item.
• Our team will assist you with the exchange process and provide any necessary instructions.

Pre-Order Refunds

• Pre-order items are not eligible for refunds if the status of the items are still processing & within the pre-order period.
• If the pre-order period has exceeded and you have not received a tracking number or the item, you may request a cancellation for a refund.

*Note:
Refunds are issued as store credit only. No cash refunds are available.