Return, Refund & Exchange Policy

Please read our policy before placing your order.

• Return requests must be submitted within 3 days from the date your parcel is received.
• Items must be unused, unwashed, in original condition, with all tags attached, and accompanied by proof of purchase.
• Sale, discounted, and AS-IS items are strictly non-returnable, non-refundable, and non-exchangeable.
• Returns, refunds, or exchanges due to wrong size, colour, or product selected by the customer are subject to our approval and stock availability. If approved, all shipping costs will be borne by the customer.
• If we shipped the wrong item or the item is defective/damaged upon arrival, we will arrange a replacement or issue Store Credit after verification.
• All approved refunds will be issued as Store Credit only.
• A complete unboxing video is required for any claim involving missing, damaged, or incorrect items.
• To submit a Return, Refund or Exchange request, please contact us via WhatsApp: 012-2238199 / 016-2038199 with your Order ID, photos, and videos of the issue.

By placing an order, you acknowledge and agree to our Return, Refund & Exchange Policy.

For the complete Return, Refund & Exchange Policy, please visit our Home Page, scroll to the bottom, then under Information & Help, select Return & Exchange.