Thank you for shopping with us. Customer satisfaction is our priority. Please read this Return, Refund & Exchange Policy carefully before submitting any request.
By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined below.
1. Return Request Period
Customers must submit a return request within 3 days from the date the parcel is received.
Any request submitted after this period may be rejected at our sole discretion.
2. Return Eligibility
Returns will only be considered if the item meets all of the following conditions:
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The item has not been used.
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The item is in its original condition.
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All original tags and labels are attached.
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The item has not been washed, altered, or damaged.
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Proof of purchase (receipt or order confirmation) is provided.
We reserve the right to reject any return request that does not meet the above requirements.
3. Non-Returnable Non-Refundable & Non-Exchangeable Items
We do not accept return or refund requests under the following circumstances:
- Sales items, purchases made with discount, and AS-IS items.
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The customer selected the wrong size, colour, or product when placing the order.
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The customer changes their mind after placing the order or after receiving the item.
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The item has been used, washed, altered, or damaged due to customer negligence.
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The original tags or labels have been removed.
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The item is not returned in its original condition.
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Proof of purchase cannot be provided.
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The return request is submitted more than 3 days after the item has been received.
If a customer wishes to exchange an item due to ordering the wrong size, colour, or product, the request will be considered at our sole discretion and is subject to stock availability.
If the exchange is approved, all shipping costs will be borne by the customer.
Refunds will not be provided for purchase mistakes made by the customer, including but not limited to selecting the wrong size, colour, or product.
4. How to Request a Return / Refund
To submit a Return or Refund request, please follow the steps below:
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Contact our Customer Service team via WhatsApp at 012-2238199 or 016-2038199.
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Provide your Order ID.
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Submit clear photos and videos showing the issue with the item.
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Wait for confirmation from our Customer Service representative (PIC) before returning the item.
Items returned without prior approval may not be accepted or processed.
5. Return Shipping Costs
If the error is on our side
If the return is due to our error, such as:
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Incorrect item shipped;
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Defective or damaged item upon arrival; or
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Shipping or fulfilment mistake made by us,
we will reimburse the return shipping cost.
To process the reimbursement, customers must provide:
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The postage receipt; and
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The shipment tracking number.
Return shipping reimbursement cannot be processed without these documents.
Exchange requested by the customer
If we approve an exchange requested by the customer (such as exchanging for a different size, colour, or product), all shipping costs related to the exchange will be the customer's responsibility.
6. Refund Method & Processing Time
All approved refunds will be issued in the form of Store Credit only.
We do not offer cash refunds or refunds to bank accounts or original payment methods.
Store Credit will be processed within 7–14 business days after the returned item has been received and successfully inspected.
7. Contact Information
If you have any questions regarding our Return, Refund & Exchange Policy, please contact us:
Telephone
03-6733 1115
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012-2238199
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016-2038199
For a faster response, we recommend contacting us via WhatsApp.
8. Important Notice
To protect both the customer and our business, customers are required to record a full unboxing video immediately upon receiving the parcel.
The unboxing video must:
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Start before the parcel is opened.
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Clearly show the shipping label.
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Capture the entire unboxing process without any cuts, edits, or interruptions.
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Clearly show the condition of the item(s) received.
The unboxing video serves as the primary evidence for any claims relating to:
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Damaged items.
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Missing items.
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Incorrect items received.
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Any issue regarding the order received.
We reserve the right to reject any Return or Refund request if a complete unboxing video cannot be provided as supporting evidence.
9. Seller's Rights
We reserve the right to reject any Return or Refund request if:
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The request is submitted after the specified return period.
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The returned item does not meet our return eligibility requirements.
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Proof of purchase is not provided.
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Required photos, videos, or supporting documents are not submitted.
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A complete unboxing video cannot be provided when requested.
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Any of the terms and conditions stated in this policy are not complied with.
All decisions made by our company regarding Return, Refund, or Exchange requests shall be final.
